How to detect auto replies received on Inbound email action?

[Harsh Vaghasiya]

Hello Folks,

I want to prevent auto request creation on receiving auto replies from various mailboxes and in different languages. We can add conditions for subject line containing keywords, but I want to know apart from this how can we prevent request creation by putting some lesser efforts or lesser conditions.

Inbound email type is New in my case.

Thanks in advance.

Regards,
Harsh Vaghasiya

[karthiknagaramu]

Hi,

One option is to create a new inbound action with a lower order compared to your other inbound actions. In this inbound action check for all conditions to identify if an email is an auto reply and in the script mention

event.state="stop_processing";

This will stop further processing of that email. Please test this in lower instance.

Regards,

Karthik Nagaramu