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Resolved! Advanced reference qualifier on Variable set

In the Service catalogue I have a variable set containing a number of reference fields. These include department_auth_only and auth_manager_auth_only, i'm trying to restrict the selection options of the authoriser list dependent on the department sel...

chrisp1 by Mega Sage
  • 3959 Views
  • 11 replies
  • 0 helpfuls

User "system" is updating some records and no idea how!

Is there any documentation on the system, guest, admin and glide.maint account. Tried googling with no luck.Ive done the obvious and checked sys_user.Just wanted to know what objects or in what circumstances they would update!Thanks

jarrejo by Kilo Contributor
  • 4286 Views
  • 3 replies
  • 0 helpfuls

Jelly Script : Dynamic Content Block

Hello Again Community,           I'm working on building a dynamic content block that will modify a value on the sys_user record when you click a button. I want to do this using Jelly script but i'm not sure on how to layout the script so I tried usi...

Ken83 by Mega Guru
  • 4478 Views
  • 2 replies
  • 0 helpfuls

Need Business Rule condition to check related list

Hello,On our change form, we've added a related list by creating a new "Relationship" called "User Notification".   This shows any user notification(s) created that is associated with the current change record.   The user notification is a catalog it...

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wrapped in a function

Note: If the UI action is enabled to run on the client side, it should be wrapped in a function. Otherwise, the contents of the Script field executes on page load.

johnrob18 by Giga Guru
  • 1493 Views
  • 4 replies
  • 0 helpfuls

Reference Image Link

Hello Community,         I created an image using this method → http://www.servicenowguru.com/scripting/client-scripts-scripting/gform-getreference-callback/         Similar to how you would have the VIP image show up for the caller on an Incident ...

Ken83 by Mega Guru
  • 897 Views
  • 3 replies
  • 0 helpfuls

Resolved! Script Include Query Returns Undefined

I am modifying Chuck Tomasi's Loaner Request Module and have run into a problem.   The e-mail notifications included in the update set do not appear to be triggering.   I also confirmed that the below simple script returns "undefined" when fired in a...

Resolved! What is the purpose of 'type' in script includes?

When you create a new script include, the system automatically adds some code to the Script field as soon as you give your script include a name. The second line from the bottom looks like this:type: 'your_script_include_name'What is the purpose of t...

Resolved! Form View

Hello Community,         I'm working on a form and I'm interesting in creating different views depending on who is viewing the form. I've managed to create a view but it's not giving me the functionality I'd hoped for.To create the view, I right-clic...

Ken83 by Mega Guru
  • 4184 Views
  • 7 replies
  • 0 helpfuls

Resolved! Related fields in an inherited table

I have two tables. Both inherit from task. The parent table has some custom fields on them (we'll call it u_custom_field.)I'm trying to reference this custom field from the child task, which is also a custom table. The child is using the inherited 'p...

Beth11 by Giga Guru
  • 2117 Views
  • 2 replies
  • 0 helpfuls

Hiding Catalog Variables AFTER submitted

HELP!!I'm having trouble getting the show/hide functionality to work on catalog variables after the request has been submitted. THe show/hide works great when the form is being filled out but is lost after it is submitted. I've tried using the UI pol...

pwright137 by Kilo Expert
  • 5953 Views
  • 21 replies
  • 2 helpfuls

Resolved! change report sorted by date

I need to sort a change report by date only - not date and time.My users want a rpeort that is grouped by day.Is there an easy way to do this?

johnrob18 by Giga Guru
  • 2000 Views
  • 3 replies
  • 0 helpfuls