How to detect if user has a certain role on the Catalog Item?

mattmg · ‎02-12-2025

Hey,

I have a requested by field on the form (refferenced to sys_user table), which based on it's default value detect user (javascript&colon;gs.getUserID()) - that works fine.

Now I would like to create another field

'Does user has a 'itil' role?', how on the Catalog Item/Record producer can query for this and push the outcome to that new field?

TIA

Matt

Ankur Bawiskar · ‎02-13-2025

@mattmg

try to use onLoad catalog client script

Ensure you perform testing by logging in and not impersonating

function onLoad() {
    if (g_user.hasRole('itil'))
        g_form.setValue('variable', 'Yes');
    else
        g_form.setValue('variable', 'No');
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

mattmg · ‎02-13-2025

How do i thigh this up with the field?

onChange can point out the field, but not onLoad

mattmg · ‎02-13-2025

ok, I replaced variables with the field that needs to receive outcome, however, if I add madeup role, it still brings 'Yes'

Can I do instead of g_user some kind of query to the referente field where I actually detected user?

Ankur Bawiskar · ‎02-13-2025

@mattmg

why are you testing with some random role which is not present in instance?

also I informed please test by actual user and not with admin

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Tai Vu · ‎02-13-2025

Hi @mattmg

gs.hasRole also return Yes if you're Admin.

Flag that indicates whether the current user has at least one of the specified roles.

Possible values:

true: User has at least one of the passed-in roles. Also returns true if the user has the administrator role.
false: User does not have any of the passed-in roles.

so do you want to check that if the user has exact role?

Cheers,

Tai Vu

Tai Vu · ‎02-13-2025

@mattmg Oops sorry Matt. Can you clarify that is it to validate the user from the Requested by field? (Not the logged in user).