How to Develop "ADD" button under related records for SOW

Pradeep Thipani
Mega Sage

Open Service operation workspace -> Open any problem Record-> Go to Problem Task related record tab.

 

Requirement: Add button should available, when click on add button it should bringup problem Task records and after hitting add record should get attached to problem task related record.

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep
15 REPLIES 15

Pradeep Thipani
Mega Sage

Hi Atul,

 

Our requirement is to add ADD button on service operation workspace. In Platform it is already available by OOTB but not on SOW.

It should work in the same way how it is working for Incident->open any record->Related records-> Child incident->Add button(OOTB add button).

 

Thanks & Regards,

Pradeep

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

Pradeep Thipani
Mega Sage

Hi Atul,

 

Our requirement is to add ADD button on service operation workspace. In Platform it is already available by OOTB but not on SOW. See Attachment below.

It should work in the same way how it is working for Incident->open any record->Related records-> Child incident->Add button(OOTB add button).

 

Thanks & Regards,

Pradeep

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

Hi @Pradeep Thipani 

 

Add button on SOW as OOTB 

 

LearnNGrowAtul_0-1707212979978.png

 

LearnNGrowAtul_1-1707212990497.png

 

 

The visibility of add button in based on role

 

LearnNGrowAtul_2-1707213042315.png

 

 

If you have these role then you can see.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Pradeep Thipani
Mega Sage

Hi Atul,

 

New button is OOTB, when we click on new we can create new PTask, but ADD button functionality is different it will work same as Edit button in platform.

Add button should available, when click on add button it should bringup all problem Task table records and after hitting add record should get attached to problem task related record.

for reference : Incident->open any record->Related records-> Child incident->Add button(See attachment below)

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

Hi @Pradeep Thipani 

 

really sorry missed out the point earlier

 

OOTB Edit/ add is not available on SOW. You need to create

LearnNGrowAtul_1-1707214070884.png

 

LearnNGrowAtul_0-1707214036016.png

 

 

https://www.youtube.com/watch?v=lTDa8nFRvmU

 

These are from declarative action

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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In this video we will see how can we add UI Actions(button) on Agent Workspace. Also, we will add ribbon, related lists and see update the form headers. #servicenow #servicenowdeveloper #snow #agent #workspace #aw #uiactions #form #relatedlist #ribbon #orlando #servicenoworlando #orlando #itil #itsm