How to Develop "ADD" button under related records for SOW
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02-06-2024 12:46 AM
Open Service operation workspace -> Open any problem Record-> Go to Problem Task related record tab.
Requirement: Add button should available, when click on add button it should bringup problem Task records and after hitting add record should get attached to problem task related record.
Regards,
Pradeep
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02-06-2024 01:46 AM
Hi Atul,
Our requirement is to add ADD button on service operation workspace. In Platform it is already available by OOTB but not on SOW.
It should work in the same way how it is working for Incident->open any record->Related records-> Child incident->Add button(OOTB add button).
Thanks & Regards,
Pradeep
Regards,
Pradeep
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02-06-2024 01:47 AM
Hi Atul,
Our requirement is to add ADD button on service operation workspace. In Platform it is already available by OOTB but not on SOW. See Attachment below.
It should work in the same way how it is working for Incident->open any record->Related records-> Child incident->Add button(OOTB add button).
Thanks & Regards,
Pradeep
Regards,
Pradeep
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02-06-2024 01:50 AM
Add button on SOW as OOTB
The visibility of add button in based on role
If you have these role then you can see.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-06-2024 01:58 AM
Hi Atul,
New button is OOTB, when we click on new we can create new PTask, but ADD button functionality is different it will work same as Edit button in platform.
Add button should available, when click on add button it should bringup all problem Task table records and after hitting add record should get attached to problem task related record.
for reference : Incident->open any record->Related records-> Child incident->Add button(See attachment below)
Regards,
Pradeep
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02-06-2024 02:07 AM
really sorry missed out the point earlier
OOTB Edit/ add is not available on SOW. You need to create
https://www.youtube.com/watch?v=lTDa8nFRvmU
These are from declarative action
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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