How to Disable Auto Group Assignment of Incident

[icarusplummeted]

hello, everyone

i created an SLA shared between two custom groups. it is triggered depending on the priority of the incident. however, when i try to test it by changing the priority, the assignment group i previously set to either of the two custom groups automatically changes into incident management. how do i disable that?

tyia.

[Ankur Bawiskar]

@icarusplummeted 

any script is doing this?

what debugging did you do?

[icarusplummeted]

honestly, i am not sure if there is any business rule that might be the reason for this. but i tried looking up assignment rules for the incident table, however, the only ones i found are for automatic group assignment depending on the incident's category

[Ankur Bawiskar]

@icarusplummeted 

definitely some script is doing this

any flow is doing this?

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[yashkamde]

Hello @icarusplummeted ,

1) did you check for Data Lookup Definitions :

check for Assignment Lookup  :

2) Also check for Business Rules :

filter table = Incident, and look for anything that references assignment_group in the script, or has a condition involving priority.

If my response helped mark as helpful and accept the solution.