How to disable/Modify Popup (hover text) on service catalog categories?

[hyperjam]

In Service Catalog view, if I mouse over any of the categories/item icons there appear big-sized popup window, with different text : like none available, or item icon + title, or if description is provided than also it is placed in that popup.

My question is how to disable this popup, or modify to match text size, ALSO i cannot find the place where this script is placed (i been searching in UI Macros, in dynamic blocks, iframes, forms...)

[HV1]

The popup on service catalog icons are handled by following system property:

glide.sc.cat_view_use_popup_for_details

When browsing a category, use the popup icon to show item details. Type: true | false Default value: false Learn more: Showing Item Details Using Popup Icons

Reference:

Service Catalog Properties - ServiceNow Wiki

Service Catalog Categories - ServiceNow Wiki

- Hardik Vora

[hyperjam]

By any chance do you know any other option?
Cause this system property was initially set to false.

[HV1]

So if I understand it correctly, you meant that the system property in your instance is set to False but you are still seeing the popup on the catalog.   I would recommend to open a Servicenow Hi ticket and ask why this behavior.

- Hardik Vora

[hyperjam]

i think that this property is applied when you are in catagory view - > then ,yes, you can enable or disable popup on item icon.

glide.sc.cat_view_use_popup_for_details

I don't think its applicable in service catalog, where i have main 4 divisions (hardware, software..), and there, in each division i have few categories and items that are displayed, and the popup appears exactly here.

But maybe anyone can point me to at least where i can find place, where the popup is triggered.