How to disable notification to the user who added comment from portal

[Sakshi10]

Hi,

Our serviceNow is integrated with portal. In that whenever any user added comment its updated in serviceNow with the name of portal.user.

So, here my requirement is I need to identify the user from serviceNow who added comment and to stop the notification to that particular user when comment added in portal. How can I achieve this.

Could you please assist.

Thanks in advance.

Sakshi

[Shruti]

Hi,

In the notification condition try to add current.sys_updated_by ! = 'portal.user'  //if any user record exists with portal user in servicenow  replace portal.user with the userid/username