How to Disable OOB Virtual Agent Conversation End Messages?

[Abhilasha G T]

Hi everyone,

 In a Zurich instance, noticed that after a Virtual Agent conversation ends, the following message is displayed:

"All done! Is there anything else I can help you with?"

"How was your chat? Give Feedback"

I just want to deactivate the following two OOB Virtual Agent conversation end messages:

"All done! Is there anything else I can help you with?"

"How was your chat? Give Feedback"

any suggestions where I can disable these?

Regards,

Abhilasha

[Ankur Bawiskar]

@Abhilasha G T 

did you check the closure topic and the message might be present there?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Abhilasha G T]

Hi @Ankur Bawiskar ,

Yes, I checked the Closure topic as well, but those messages are not present there either.

[Tanushree Maiti]

Hi @Abhilasha G T 

Check with these steps:

Refer: KB2083634 Disabling "It seems you have left the conversation" message 

Resolution

1. Navigate to All > Conversational Interfaces > Settings.
2. Scroll down to see "System Messages".
3. Click on "view all".
4. Open the message with name - com.glide.cs.conversation_faulted_reason.
now/conversation/settings/record/sys_properties/9f0f680b5f200010a1162115a3731362
5. Update the value of record as per your requirement.
6. Save it and re-verify the issue.

Also check: One simple change to improve the Virtual Agent experience

[Abhilasha G T]

Hi @Tanushree Maiti ,

Thanks for sharing the article. I checked System Messages as well, but I'm still unable to find the messages listed below. Could you please let me know if there's any other location where I should look, or if there's any additional configuration required?

"All done! Is there anything else I can help you with?"

"How was your chat? Give Feedback"

Thank you