How to disable Priority Data Lookup?

[vidhya_mouli]

Hi we have a requirement where user wants to enter Priority  field manually for incidents. How can we do this?

[Sujatha V M · Accepted solution]

@vidhya_mouli Navigate to System Policy -> Rules -> Priority Lookup Rules and inactivate it. 

Note: You might need to clear the priority field using onchange client script script. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[omkar_jadhav_]

Hi @vidhya_mouli 

Go to System policy -> Rules -> Data lookup definations 
Search Priority lookup -> make it inactive

[Abhijeet_Pawar]

Hello @vidhya_mouli ,

Navigate to System Policy -> Rules -> Priority Lookup Rules and inactivate it. 

Thanks,

Abhijeet.

[Maddysunil]

@vidhya_mouli 

System Navigation - Priority lookup rules

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks