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05-17-2024 05:43 AM
Hello Experts,
From the new upgrade we are seeing a 'Discuss' button on all tasks which is opening the side bar discussions where user can communicate with other users. I want to know if side bar discussion button can be disabled?
Please find the attached screenshot.
Solved! Go to Solution.
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05-17-2024 05:48 AM
Hi @Soham4 ,
Sidebar is a feature starting from ServiceNow Tokyo release. Its a real-time messaging platform that connects colleagues so they can collaborate to resolve issues within Next Experience.
Discuss is a button as part of Sidebar. (Its not a UI action)
To deactivate Sidebar:
Change application to: Omni-Experience Standard Feature Set
1. Go to 'Settings' under 'Conversational Interfaces' in left navigator
2. Select 'Sidebar' from left pane
3. Deactivate in toggle button
4. Click 'Save'
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05-17-2024 05:52 AM
Hi @Soham4,
@Anush63 has a great article with instructions on how to disable this. See here: https://www.servicenow.com/community/sysadmin-forum/hide-discuss-button-for-inicidents-form/m-p/2516...
In case the link breaks:
The sidebar is a feature starting from ServiceNow Tokyo release. Its a real-time messaging platform that connects colleagues so they can collaborate to resolve issues within Next Experience.
Discuss is a button as part of Sidebar. (Its not a UI action)
To deactivate Sidebar:
Change application to: Omni-Experience Standard Feature Set
1. Go to 'Settings' under 'Conversational Interfaces' in left navigator
2. Select 'Sidebar' from left pane
3. Deactivate in toggle button
4. Click 'Save'
To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.
Thanks, Robbie
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04-19-2025 12:45 PM
That is accurate to disable the sidebar, and that worked in our instance, however, the "sidebar discussion" still are visible on end user's screens as a two chat bubble icon. HOW DO YOU GET RID OF THAT? Because now it's super confusing and reads "sidebar is disabled" when they click it; we want it OFF of the screen entirely.
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05-26-2025 02:27 AM
Yes we have the same issue as you, discussion button is desabeled by :
1. Go to 'Settings' under 'Conversational Interfaces' in left navigator
2. Select 'Sidebar' from left pane
3. Deactivate in toggle button
4. Click 'Save'
but the icon of sidebar discussions still visible , any help please?
