Flow is not triggered in RITM

[manish62]

Hello,

I have build one catalog item and flow (trigger is Service Catalog in flow ) and this catalog item is used by third party by using OOB Service Catalog API(https://<instance>/api/sn_sc/servicecatalog/items/<sys_id>/order_now) for submitting the request.

1- If we submit the request by SNOW portal , everything works fine.

2- If we submit the request from SNOW Rest API explorer, everything works fine.

Issue is when third party system submit the request then flow doesn't get attached in RITM no flow context, I am not sure why it's happening even i have tried with other catalog item and not working.

Please help me  what could be the issue and solution of this.

Thanks,

Manish

[Ehab Pilloor]

Hi @manish62,

Try changing property of the Flow to Run as 'System User' instead of 'User who initiates session'. You can go to Flow properties and click Advanced to see this field. Often this can cause issue.

Regards,

Ehab

[manish62]

Hello Ehab,

I have already done this but nothing changes issue still exist.

Thanks,

Manish

[Mark Manders]

Is the record created? 
What do the logs say? How exactly is this integration running? The Service Catalog trigger is really focused on the service catalog. What is the difference between coming from the 3rd party and running it from the ServiceNow rest API explorer (assuming you mean that with SNOW, even though SNOW is a completely different platform that has nothing to do with ServiceNow).

[manish62]

Hello Mark,

 I have mentioned SNOW as ServiceNow and yes, rest API explorer from ServiceNow. Both Req and RITM created by integration but flow which i attached into catalog item that did not trigger on RITM.

Thanks,

Manish