How to disable SMS functionality

nameisnani
Mega Sage

Hi Team 

 

can anyone please help me on this request . 

 

From the incident communication plan .

 

nameisnani_0-1744274249835.png

 

when we click on compose SMS option shouldn't be visible.

nameisnani_2-1744274344018.png

 

How to do that can anyone please help me

6 REPLIES 6

Hi @Ankur Bawiskar 

 

nameisnani_0-1744278379780.png

 

@nameisnani 

then it means that modal is coming from platform level

there are many UI pages which are rendered directly from platform and are not within the instance

in your case this is true so I don't think you can remove.

See if any system property controls this

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader