How to disable SMS functionality
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04-10-2025 01:40 AM
Hi Team
can anyone please help me on this request .
From the incident communication plan .
when we click on compose SMS option shouldn't be visible.
How to do that can anyone please help me
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04-10-2025 02:46 AM
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04-10-2025 02:53 AM
then it means that modal is coming from platform level
there are many UI pages which are rendered directly from platform and are not within the instance
in your case this is true so I don't think you can remove.
See if any system property controls this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader