Hello Everyone,
I want to disable the close button present on incident table for the esc portal how i can do that?
@Ankur Bawiskar any suggestions?
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In the application navigator (left menu), type: Standard Ticket.
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Click on Standard Ticket Configuration
Open incident record and scroll down to standard ticket actions tab and here you find the close record... Just make it inactive and refresh the esc portal...
For more info: Please find the attached screenshots:
Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅ and Helpful and close the thread 🔒 so others can benefit too.
Warm Regards,
Deepak Sharma
Community Rising Star 2025
it comes from standard ticket config from that Widget which shows Resolve, Close, Reopen
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
-
In the application navigator (left menu), type: Standard Ticket.
-
Click on Standard Ticket Configuration
Open incident record and scroll down to standard ticket actions tab and here you find the close record... Just make it inactive and refresh the esc portal...
For more info: Please find the attached screenshots:
Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅ and Helpful and close the thread 🔒 so others can benefit too.
Warm Regards,
Deepak Sharma
Community Rising Star 2025
