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04-07-2025 06:48 PM
I’m trying to disable the MFA-related info message that appears during login in our Yokohama instance.
We’re already using SSO for authentication, so we’ve disabled MFA and adaptive MFA features. However, the info message about MFA still shows up when logging into the instance.
Has anyone come across this before or know how to suppress that message?
Thank you in Advance..
Solved! Go to Solution.

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04-07-2025 09:20 PM
Setting 'glide.authenticate.multifactor.enforcement.acknowledged' to true dismisses this message
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04-07-2025 08:10 PM
I doubt you can disable that message as it might be coming from platform level.
check this KB which says users with SSO won't be forced to use MFA
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1709783
Multi-Factor Authentication (MFA) Enforcement FAQ
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-07-2025 09:16 PM
Hi @Aditya02 ,
With the default secure MFA policy, MFA is not required for SSO. HOwever, you cannot rid of that info message unfortunately from Yokohama Release.
Whats's possible , you can find out here : MFA enforcement exception
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04-08-2025 03:58 AM
Hello @Community Alums ,
Is there any way to enforce that info message?
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04-08-2025 04:41 AM