Catalog item templates tab not visible to catalog_admin roled users

DaisyB057891995
Tera Contributor

Hi Team,

 

User with catalog_admin role are unable to see 'Catalog item templates' tab in the Catalog Builder, but they get the widget to 'Create a catalog item template'.

 

No customizations done as known for this behaviour.

 

DaisyB057891995_2-1757315007152.png

DaisyB057891995_3-1757315138886.png

 

So currently, the catalog_admin with additional catalog related roles (shared in the other screenshot) are able to do the below:

  • Can create catalog item template
  • Can edit any catalog item within catalog builder
  • Cannot edit any catalog item template
  • Cannot create catalog item using template not shared with the catalog_admin

 

Is this the expected behaviour. If a user needs to be able to manage all catalog item templates and catalog items, how do we provide the necessary access?

 

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@DaisyB057891995 

Did you recently upgrade?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

yes, to Yokohama.

Chavan AP
Tera Guru

@DaisyB057891995 - i checked with catalog_admin role user, it is showing for me

 

Screenshot 2025-09-08 at 09.24.22.png

 

 

I don’t think it’s expected behavior. I was able to perform the listed action with the catalog_admin role user (OOB behaviour).

Glad I could help! If this solved your issue, please mark it as Helpful and Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @DaisyB057891995 

I had the same issue. I upgraded and repaired the Catalog Builder plugin, and it worked fine. Try updating or repairing the plugin and see if that helps."

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