Catalog item templates tab not visible to catalog_admin roled users
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3 hours ago
Hi Team,
User with catalog_admin role are unable to see 'Catalog item templates' tab in the Catalog Builder, but they get the widget to 'Create a catalog item template'.
No customizations done as known for this behaviour.
So currently, the catalog_admin with additional catalog related roles (shared in the other screenshot) are able to do the below:
- Can create catalog item template
- Can edit any catalog item within catalog builder
- Cannot edit any catalog item template
- Cannot create catalog item using template not shared with the catalog_admin
Is this the expected behaviour. If a user needs to be able to manage all catalog item templates and catalog items, how do we provide the necessary access?
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3 hours ago
Did you recently upgrade?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 hours ago
yes, to Yokohama.
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3 hours ago - last edited 2 hours ago
@DaisyB057891995 - i checked with catalog_admin role user, it is showing for me
I don’t think it’s expected behavior. I was able to perform the listed action with the catalog_admin role user (OOB behaviour).
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2 hours ago
I had the same issue. I upgraded and repaired the Catalog Builder plugin, and it worked fine. Try updating or repairing the plugin and see if that helps."
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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