How to disable Virtual Agent MS Teams notification

[Neeta1]

Hi Experts ,

How to disable Virtual Agent MS Teams approval notification ?

[Allen Andreas]

Hi,

Please see this documentation for assistance: https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/con... 

If that doesn't assist you, please provide more information as to the scenario in question. What are the chain of events to when the notification is going out. I'm unsure if it's a virtual agent "flow" or if it's triggered through flow designer/Integration Hub.

[Neeta1]

Thanks for your response,

Is it any way to disable only specific (change approval ) notification ?

[AlekhyaD2093158]

Hi, did you find a way to disable change approval notification ?