How to disable work notes email notification for a particular group ?

[Kevin Smith2]

Good day everyone,

I have a requirement, where I need to disable the work note notification for some groups. This is drawing unnecessary emails to the users.

Thanks

Kevin

[Jyoti8]

Hi Kevin,

Refer to these links, I hope it helps.

https://community.servicenow.com/community?id=community_question&sys_id=189e0f21dbdcdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=77da0f6ddb5cdbc01dcaf3231f96...

If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons..:)

Thanks

[Pratiksha Kalam]

Hi Kevin,

I think there will be an OOB notification based on the event,please disable that..

If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons! 

Regards,
Pratiksha

[Kevin Smith2]

If I do that It'll disable for all, I want to disable for it for some particular groups.

[Ankur Bawiskar]

Hi Kevin,

how are you triggering the email? is it from business rule using gs.eventQueue() or directly based on insert/update from notifications?

if you are using business rule then add condition to that BR i.e. group is not particular group

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur