How to disable work notes email notification for a particular group ?

[Kevin Smith2]

Good day everyone,

I have a requirement, where I need to disable the work note notification for some groups. This is drawing unnecessary emails to the users.

Thanks

Kevin

[Kevin Smith2]

It is triggered directly based on insert/update from notifications.

[Ankur Bawiskar · Accepted solution]

Hi Kevin,

In the condition field give group name is not your group name and it won't trigger for the record where it is your assignment group

screenshot below; you use your group name there

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur