How to display approval history?

[shun6]

Hi all,

I want to display approver so that requesters can see who approved their request at change management form like below attachment.

Where can I configure this layout?

[Swarup Patra]

To display the approver on the change management form in ServiceNow, you can follow these steps:

1. Navigate to the form design page:
- Go to System UI > Form Design
- In the list of tables, select the 'Change Request' table.

2. Add the 'Approver' field to the form:
- On the left side of the Form Design page, you'll see a list of available fields.
- Drag and drop the 'Approver' field to the desired location on the form.

3. Save the changes:
- Click the 'Save' button at the top right of the Form Design page.

Please note that the 'Approver' field must be populated for each change request. This can be done manually or automatically through a workflow or business rule.

Also, keep in mind that the visibility of this field can be controlled by ACLs (Access Control Lists). If you want only certain roles to see this field, you'll need to configure the appropriate ACLs.

nowKB.com
If you want to know any information about Service Now . Visit to https://nowkb.com/home

[Martin Friedel]

Follow these steps to display Approval history in Activity stream (I also included image to better visualization):

1. On the right side of Activity stream, click on button 'Filter activity'
2. If you don't see Approval history in the list, scroll down and click on 'Configure available fields'
3. Select Approval history and move it to the list on the right, save it
4. Select Approval history in Filter activity

Now you should see approval history records in your Activity stream.

If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin