How to display Attachments in a display window from the Ticket Attachment Widget in the SP

[Peter Williams]

i am looking at the Ticket Attachment Widget in the ServiceNow Portal and i would like to know how to zoom in or open the attachment into a separate window instead of when clicking on the attachment it downloads onto the computer.

I want to be able to view the attachment without downloading it

[SNAdmin47]

Hi @Peter Williams ,

Did you find a solution to this issue? I'm also trying to identify a solution for the exact same thing... if you have any pointers it would be appreciated. 

Many thanks in advance!

[Peter Williams]

Yes i was able to find a solution but i wrote an entirely new Widget to get it to work.
here is the Service Script that i used in my code to make it work

if (!approval.attachments) approval.attachments = [];
approval.attachments.push({
name: attGr.file_name.toString(),
url: '/sys_attachment.do?sysparm_referring_url=tear_off&view=true&sys_id=' + attGr.sys_id.toString()
});

[SNAdmin47]

Thanks for sharing, appreciate it! 😁

[Peter Williams]

NP Mark it Accept as solution or helpful if it works for you