How to display "Post" button of 'Additional comments' in a new section of the case form.

[s_s]

Hello.

I created new section for additional comments in case form since I would like to separate 'work notes' and 'additional comments',but

The 'Post' button isn't displayed in a new section as below.

I’d appreciate it if you could answer.

[Priyanka136]

Hi s.s,

Once you add the "Active filters" below the worknotes then automatically Post button will show up.

Let me know if you have any question !!!

Thanks,
Priyanka

[s_s]

Thank you for you reply.

Does "Active filters" mean 'Activities(filtered)'?

I can't see Additional comments too after adding it.

[Priyanka136]

Hey s.s,

Is your Form Layout looks same as below:-

Thanks,

Priyanka

[s_s]

Thank you for your information.

Sorry for lack of explanation.

I would like to change form layout of 'Notes' section on sn_customerservice_case.

As default, 'work notes' and 'Additional comments' is in 'Notes' section.

So, I removed 'Additional comments' from 'Notes' section and added it in new section since I need to separate 'work notes' and 'Additional comments'.