Requirement: Display User Name as "Last Name, First Name" In the Record Producer, there is a Reference variable that references the User [sys_user] table. Currently, the user names are displayed in the default format. Requirement: The reference field should display user names in the format Last Name, First Name (e.g., Smith, John) while searching and selecting users in the Record Producer. After the request is submitted from the Service Portal, the selected user should continue to be displayed in the same format (Last Name, First Name) in the Workspace view. The display format should remain consistent across the Record Producer, submitted request, and Workspace. This change should apply only to this reference field and should not impact the display format of user names elsewhere in the ServiceNow instance.
