Source field changes specifically on workspace

[sonalpriyanka95]

I want when an request Item is created specially on workspace and Service desk agent clicks on SAVE then Source (contact_type) field should be Email, other wise when uses service portal then Source (contact_type) field should be Portal , tried through Client script it's working fine for portal but not on workspace.

Any suggestion how to acheive 

[Ankur Bawiskar]

@sonalpriyanka95 

how are the agents creating RITM from workspace?

are they submitting request from workspace?

share your screenshots, script and form etc

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[sonalpriyanka95]

whener we recieve any email through interaction we have given option to create req item