How to display related Incidents, Tasks, and Change data in Digital Product Release Workspace

[Pratiksha KC]

Hi everyone,

In the Digital Product Release (DPR) tool, we have multiple enhancement requirements to display related record data in different sections — such as Incidents, Tasks, and Change Requests.

1. Incidents List: If a Change has any Incidents under "Incidents fixed by Change", we need to display the Incident Number and Short Description.

2. Tasks List: If a Change has associated Catalog Tasks, we need to display the SC Task Number, its parent RITM, and the Short Description.

3. Change Requests List: For each Release, under the Change Requests section, we need to display additional fields from the linked Change records — such as Service, Service Offering, CI, Risk, Short Description, and Description.

Could someone please guide on the best approach to configure these sections in Workspace (Digital Product Release tool)

Thank you in advance for your help!

[Dr Atul G- LNG]

Hi @Pratiksha KC 

The OOTB DPR provides very limited functionality on this. Have a look here.

https://www.servicenow.com/community/digital-product-release-blogs/what-s-new-in-digital-product-rel...