How to Display Short description of ticket in a Survey via Service Portal

Raphael Dizon
Mega Expert

‎04-02-2019 08:36 PM

Hello,

Is it possible to display the ticket's Short description in the Survey next to the ticket number like Incident? If yes, where do i edit it? 

find_real_file.png

I would also like to display it here when the user clicks on one of the survey:

find_real_file.png

The after the user clicks 'Get Started' it will redirect to the survey form and I would also like it to display there:

find_real_file.png

Thank you.

Regards,

Raphael

 

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Nagendra Rao Si
Tera Contributor

‎08-03-2023 10:16 PM

Hi @Raphael Dizon ,

 

Did you find any solution?

 

I have same scenario, Need to display short description for service request next to number.

 

Kindly provide your suggestion here would  be helpful for me.

 

Thanks in advance.

 

Regards,

Nagendra    

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