How to Display Short description of ticket in a Survey via Service Portal

Raphael Dizon
Mega Expert

Hello,

Is it possible to display the ticket's Short description in the Survey next to the ticket number like Incident? If yes, where do i edit it? 

find_real_file.png

I would also like to display it here when the user clicks on one of the survey:

find_real_file.png

The after the user clicks 'Get Started' it will redirect to the survey form and I would also like it to display there:

find_real_file.png

Thank you.

Regards,

Raphael

 

6 REPLIES 6

i have created a survey which will trigger when the request will complete . my requirement is to populate the request details to which the user is giving the survey on the survey

If you find some solution could you please help me

Nagendra Rao Si
Tera Contributor

Hi @Raphael Dizon ,

 

Did you find any solution?

 

I have same scenario, Need to display short description for service request next to number.

 

Kindly provide your suggestion here would  be helpful for me.

 

Thanks in advance.

 

Regards,

Nagendra