How to domain separate the templates?

[SwapnilC]

Is there a way to separate templates by domain? I know I can limit visibility by groups, but I was wondering if it’s possible to separate them by domain as well. 

In the snippet from the agent workspace below, it shows that the user can see all the templates, which are specific to their group. I want the templates to be visible based on the record or the user’s domain. How can I achieve this?

[SwapnilC]

@Chaitanya ILCR, Thanks for suggesting. Can you guide me with the script?

Tried the below On Before query Business rule:

(function executeRule(current, previous /*null when async*/ ) {

var incidentDomain = current.sys_domain;
gs.log('incident domain is: ' +incidentDomain,'Swapnil');

    // Add query to restrict templates to the same domain as the incident
    var templateQuery = new GlideRecord('sys_template');
    templateQuery.addQuery('sys_domain', incidentDomain);
    templateQuery.addEncodedQuery("table=incident");
    templateQuery.query();
	gs.log('row count' +templateQuery.getRowCount);

    // Modify the query to only include matching template IDs
    var templateIds = [];
    while (templateQuery.next()) {
       var allTemplates = templateIds.push(templateQuery.sys_id.toString());
	   gs.log('All templates are: ' +allTemplates,'Swapnil');
    }

    if (templateIds.length > 0) {
		 gs.log('Enter if');
        current.addQuery('sys_id', 'IN', templateIds);
    } else {
        gs.log('Enter else');
      //  current.addQuery('sys_id', '=', 'nonexistent_id'); 
    }

})(current, previous);

Gets the domain sys id, but it never finds the template on the sys_template table, returns 0 and goes to the else loop. Am I missing anything here?

[Chaitanya ILCR]

Hi @SwapnilC ,

based on user's domain try this 

based on task's domain is complex( I think it should currently show only show task's domain related templates only)

this might not work (but try it out)

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    current.addQuery('sys_domain', gs.getUser().getDomainID());

})(current, previous);

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Dr Atul G- LNG]

Hi @SwapnilC 

"So, are these agents shared between domains? If yes, then create the template in the Top or MSP domain and use it from there