In a multi-domain environment, personalization is key. When each domain serves a unique audience, a one-size-fits-all approach to chat functionality just doesn’t cut it. That’s why we’ve implemented individual branding for chat experiences across our domain-separated service portals
Steps to Follow:
1. Go to navigator > Conversational Interfaces > Settings.
2. Once your are in setting click general then go to branding :
3. create new branding for each portal, and have select bot profile. This bot profile should be created in different domain and should have image that will get replicated on chat as bot Profile.
4. Once done, go to service portal > agent chat and select the record for portal. then in the server script copy the branding key from the branding record created above:
(function($sp) {
return {
branding_key: 'your branding key'
};
})($sp);
