how to dot walk SC task field value to populate in RITM

[sri2020]

HI,

I am trying to update value in Task form i.e Affected_CI.  but after closure of this task, i have an notification workflow activity  where this value to be captured.

I couldn't dot walk the SC task fields from Notification work flow activity. Could you please guide me to have a run script to capture the value in either configuration Item field or Affected_ci of the RITM. so that i can get this value to be in the email notification

Thanks

Sri

[Ashutosh Munot1]

Hi,

You can write a email script and call that in notification activity.

Script:

var sctask =  new GlideRecord('sc_task');

sctask.addQuery('request_item',current.sys_id);

sctask.query();

if(sctask.next()){

template.print('Affected CI : '+sctask.field_name.getDisplayValue());

}

Assuming that the affected ci field is created on sc_task table.

Thanks,
Ashutosh

[sri2020]

hi Munot,

its not working.

Affected CI is from Task(task) table.   Task12322 number.

Regards

Sri

[Ashutosh Munot1]

Hi,

Are you talking about a field or a related list?

Thanks,
Ashutosh

[sri2020]

Hi,

REQ->RITM->Task

From one task, Affected CI field (cmdb_ci) value is entered by the assginee. Now, after the closure of this task,  i want to capture this in Notification workflow activity. Workflow is on RITM table.

Regards

Sri