how to dot walk SC task field value to populate in RITM

[sri2020]

HI,

I am trying to update value in Task form i.e Affected_CI.  but after closure of this task, i have an notification workflow activity  where this value to be captured.

I couldn't dot walk the SC task fields from Notification work flow activity. Could you please guide me to have a run script to capture the value in either configuration Item field or Affected_ci of the RITM. so that i can get this value to be in the email notification

Thanks

Sri

[Ashutosh Munot1]

Hi,

That is what. So you have to write a email script and call that in notification body.

Can you show the email script you wrote and how are you calling it.

Thanks,
Ashutosh

[sri2020]

email script : 

var sctask = new GlideRecord('sc_task');
sctask.addQuery('request_item',current.sys_id);
sctask.query();
if(sctask.next()){

template.print(''+sctask.cmdb_ci.getDisplayValue());

}

})(current, template, email, email_action, event);

am calling script as follows : 

${mail_script:name of the script} 

please help.

Regards

Sri

[Ashutosh Munot1]

Is this working or not?

Thanks,
Ashutosh