how to download knowledge base articles from servicenow through api

Phanikanth · ‎02-02-2022

Hi,

I have an servicenow api which gives the KB(Knowledgebase ) articles ,So I want to download the articles separately through api .In the below response there is TEXT field in the form of description it is the article .Please suggest API.

https://dev82597.service-now.com/api/now/table/kb_knowledge?sysparm_query=number=KB0000003

Below is the response from api:

{

"result": [

{

"parent": "",

"short_description": "Managing Settings in Internet Explorer 10 for\n\t\t\tWindows 8\n\t\t",

"roles": "",

"wiki": null,

"direct": "false",

"rating": "",

"description": "",

"language": "en",

"source": "",

"sys_updated_on": "2021-02-24 15:43:43",

"disable_suggesting": "false",

"sys_class_name": "kb_knowledge",

"number": "KB0000003",

"sys_id": "3b0fccee0a0a0b9b00d34b36ea41a43e",

"use_count": "",

"sys_updated_by": "johnoliver.mendoza",

"flagged": "false",

"disable_commenting": "false",

"sys_created_on": "2019-02-17 22:10:48",

"sys_domain": {

"link": "https://dev82597.service-now.com/api/now/table/sys_user_group/global",

"value": "global"

},

"valid_to": "2030-04-07",

"retired": "",

"workflow_state": "published",

"text": "<div id=\"article-title\" class=\"clearfix\" style=\"margin: 0px; padding: 35px 0px 0px; border: 0px; outline: 0px; zoom: 1; color: #404040; font-family: open_sansregular, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 18px; orphans: auto>

},

"can_read_user_criteria": "",

"sys_mod_count": "9",

}

Phanikanth · ‎02-03-2022

I just want to download the text field in pdf/word/wiki format using servicenow api.

Phanikanth · ‎02-03-2022

Hi,

I have used below api to print the article, but its not printing.Plz suggest me to make to print.

https://<instance-name>.service-now.com/kb_knowledge.do?sys_id=<sys_id_of_kb_article>&sysparm_media=...