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Knowledge gaps identification (ITSM) skill

sarikas22133058
Tera Contributor

‎03-12-2026 10:50 PM

Hi, for the Now Assist skill ‘Knowledge Gaps Identification (ITSM)’, is there any official documentation that explains how to use this skill?
i have this once's but its not conclude the how to use it just explaining the option
Configure Now Assist Skills for potential gaps • Zurich ServiceNow AI Platform Capabilities • Docs |...
Manage potential knowledge gaps • Zurich ServiceNow AI Platform Capabilities • Docs | ServiceNow
Potential knowledge gaps • Zurich ServiceNow AI Platform Capabilities • Docs | ServiceNow
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