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How to dynamically launch Virtual Agent in based on the page the user is on the Service Portal?

Priyanka8
Tera Contributor

Hi All,

 

We have a requirement to get the topic from the service portal that the user is in and if the user initiates a chat from that page that page if there is any related virtual agent topic it should pop up that topic some thing like the images below. 

Priyanka8_0-1694713877561.png

 

if user selects yes then the related sub taxonomy topics should pop up ,

 

we are using the Ecpro service portal page which uses taxonomies to get the topics . please help me in building this with sample code .

 

@Mark Roethof 

 

1 REPLY 1

Priyanka8
Tera Contributor

@Mark Roethof  can you please help me in getting solution for the above problem