How to dynamically launch Virtual Agent in based on the page the user is on the Service Portal?
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09-14-2023 10:53 AM - edited 09-14-2023 10:55 AM
Hi All,
We have a requirement to get the topic from the service portal that the user is in and if the user initiates a chat from that page that page if there is any related virtual agent topic it should pop up that topic some thing like the images below.
if user selects yes then the related sub taxonomy topics should pop up ,
we are using the Ecpro service portal page which uses taxonomies to get the topics . please help me in building this with sample code .
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09-19-2023 03:23 AM
@Mark Roethof can you please help me in getting solution for the above problem