‘Assign to Me’ button shows up on all New tickets right now. Clicking on it simply assigns the Incident to the current user irrespective of the Assignment group selected on the ticket
We should either -
i. Not show this button if the current user is not a part of the ticket’s assignment group.
ii. Give an error message letting the user know that the ticket cannot be assigned to them as they’re not a part of the group.
Hello,
In the UI action "Assign to me", just add the below condition then ti will only show if the user is a part of the group:-
gs.getUser().isMemberOf(current.assignment_group.toString())
Please mark answer correct/helpful based on Impact
Hello,
In the UI action "Assign to me", just add the below condition then ti will only show if the user is a part of the group:-
gs.getUser().isMemberOf(current.assignment_group.toString())
Please mark answer correct/helpful based on Impact
When I updated the UI action the "assigned to me" button got hidden because I am not in that assignment group and your condition is working fine.
So I impersonated the user who have access to that assignment group.
But the problem here is the user doesn't have access to this record.
so what I want is to add conditions like Giving an error message letting the user know that the ticket cannot be assigned to them as they’re not a part of the group.
