‘Assign to Me’ button shows up on all New tickets right now. Clicking on it simply assigns the Incident to the current user irrespective of the Assignment group selected on the ticket
We should either -
i. Not show this button if the current user is not a part of the ticket’s assignment group.
ii. Give an error message letting the user know that the ticket cannot be assigned to them as they’re not a part of the group.
Hello,
In the UI action "Assign to me", just add the below condition then ti will only show if the user is a part of the group:-
gs.getUser().isMemberOf(current.assignment_group.toString())
Please mark answer correct/helpful based on Impact
I did not get any alerts or error messages both in the agent workspace and normal incident form as well.
This worked perfectly fine in agent workspace and normal incident form
