How to edit assign to me button in agent workspace and add some rules to it?

[rahul16]

‘Assign to Me’ button shows up on all New tickets right now. Clicking on it simply assigns the Incident to the current user irrespective of the Assignment group selected on the ticket

We should either -

i. Not show this button if the current user is not a part of the ticket’s assignment group.

ii. Give an error message letting the user know that the ticket cannot be assigned to them as they’re not a part of the group.

[Saurav11]

Hello,

I am glad you you got the final output. You can mark any of my answer correct/helpful based on Impact

Also I answered another of your query as well in the below thread can you mark my answer as correct on this thread as well:-

https://community.servicenow.com/community?id=community_question&sys_id=423edf5bdb910550dd886c8e1396190a

[rahul16]

can you take a look into this thread as well please - https://community.servicenow.com/community?id=community_question&sys_id=6034fd1fdb158d1007ab82630596193f

[Sanjay Bagri1]

Hi Rahul,

Before edit the Assign to me button you have to select the correct application then you will be able to save the condition.

Thanks 

Sanjay Bagri

[rahul16]

The condition is working fine but what I want is to Give an error message like letting the user know that the ticket cannot be assigned to them as they’re not a part of the group.

[Sanjay Bagri1]

Use this below code: 

Unchecked Client Checkbox and try with below code:

if(gs.getUser().isMemberOf(current.assignment_group))
 {
 current.assigned_to=gs.getUserID();
  
 }

 else
 {
 
	gs.addInfoMessage('Looged-in user is not a member of the selected Assignment Group');
 	gs.addInfoMessage('select in assign to');

 }

action.setRedirectURL(current);
current.update();