How to enable Agent workspace in instance

[Vaniyaa]

I want to enable Agent workspace(com.agent_workspace) in customer instance but when I'm trying search for the plugins in plugins modules it shows No Plugins Available.

[Dr Atul G- LNG]

Hi @Vaniyaa 

As far as I know, agent workspace is not available now and everything moved to SOW , where a user can see ITSM and case. 

if you still have doubt , log a Now support case. 

I tried this plugin in my pDI and it is not available. 

[KabirSingh]

To handle the scenario where the owner of an LDAP group is another group and you want the owner of that group to be the manager, you can follow these steps:

Identify the LDAP Group Structure:

Understand how the groups and their owners are structured in your LDAP directory. Ensure you can distinguish between individual managers and group owners.
Modify LDAP Integration Script:

Modify your LDAP integration script to handle the case where the owner is another group. You'll need to add logic to recursively resolve the owner of a group until you find an individual.
Create a Script Include:

Create a Script Include in ServiceNow to encapsulate the logic for resolving the owner of a group.
Steps to Implement:
Create the Script Include:

Navigate to System Definition > Script Includes.
Click on New and create the LDAPGroupUtils Script Include with the code provided above.
Modify Your LDAP Import Script:

Integrate the logic into your existing LDAP import script, calling the LDAPGroupUtils.getManagerFromGroup method where necessary to resolve group owners.
Test the Integration:

Run the import and ensure that group owners are correctly resolved to individual managers.
This approach allows you to recursively resolve group owners until you find an individual manager, ensuring that your import accurately reflects the intended manager hierarchy.

[Vijay Pandian]

you have to filter it to only products and you can find the Agent work space.

[Blindsindubai]

To enable the Agent Workspace in your ServiceNow instance, follow these steps:

Step 1: Log in to ServiceNow

1. Open your web browser and navigate to your ServiceNow instance.
2. Log in with your administrator credentials.

Step 2: Access the System Properties

1. In the left-hand navigation pane, type "All" in the filter box.
2. Scroll down and select System Properties under the "System" section.

Step 3: Enable the Agent Workspace

1. In the System Properties section, look for "Agent Workspace" or simply search for "Workspace" using the filter box.
2. If there is a direct property to enable Agent Workspace, toggle the option to "Enabled" or "Active".

Step 4: Verify Installed Plugins

1. In the left-hand navigation pane, type "Plugins" in the filter box and select "Plugins" under the "System Definition" section.
2. Search for the "Agent Workspace" plugin.
3. If it's not installed, click on the "Install" button to activate it.

Step 5: Configure Agent Workspace (Optional)

1. Once Agent Workspace is enabled, you can customize it further based on your requirements.
2. Navigate to Agent Workspace Configuration in the left-hand pane to adjust settings such as forms, lists, and UI actions.

Step 6: Test the Agent Workspace

1. After enabling and configuring the workspace, it's crucial to test it.
2. Type "Agent Workspace" in the left-hand navigation pane and select it.
3. Ensure that the workspace loads correctly and all functionalities are working as expected.

Step 7: Assign Roles

1. Assign the necessary roles to users who need access to the Agent Workspace.
2. Go to User Administration > Users and select the user profile.
3. Add the "workspace_user" role or any specific roles related to Agent Workspace.