Client script not working- isolate script is true and UI type is all in service operations workspace

[SHALIKAS]

Client script not working- isolate script is true and UI type is all in service operations workspace
Following is the code

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading) {

        return;

    }

    if (!newValue || newValue == '') {

        g_form.setValue('u_medal_category', '');

        return;

    }

    var ga = new GlideAjax('highlight_medal_category');

    ga.addParam('sysparm_name', "getUserInfo");

    ga.addParam('sysparm_ci', newValue);

    ga.getXMLAnswer(function(answer) {

        var response = JSON.parse(answer);

        g_form.setValue('u_medal_category', response.bus);

        var medal = g_form.getControl('u_medal_category');

        if (response.bus == '1 - Gold') {

            medal.style.color = "red";

        } else if (response.bus == '2 - Silver') {

            medal.style.color = "orange";

        } else if (response.bus == '3 - Bronze') {

            medal.style.color = "green";

        } else {

            medal.style.color = "";

        }

    });

}

Script Include -

var highlight_medal_category = Class.create();

highlight_medal_category.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getUserInfo: function() {

        var service_ci = this.getParameter('sysparm_ci');

        var gr = new GlideRecord("cmdb_ci_service");

        gr.get(service_ci);

        var bus = gr.busines_criticality.getDisplayValue();

        var response = {};

        response.bus = bus;

        return JSON.stringify(response);

    },

    type: 'highlight_medal_category'

});

[Brad Bowman]

Is the same working outside of SOW?

[SHALIKAS]

Yes, in SOW the color is not setting 

[Ramz]

Hi ,

1.Put alert messages in Client script to know if the output is coming correctly :

Example:alert(response.bus)

or,

2.Write 2 onchange client script:

-One to set the value

-One to change colour onchange of the value -Also use g_form.getElement instead of g_form.getControl

Please mark my answer helpful/correct if it resolved your query

Thanks,

[SHALIKAS]

Everything is working only the color is not setting