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How to enable Edit button on 'Attached Knowledge' related list on incident form

kiranN23
Tera Contributor

‎05-15-2024 01:55 AM

How to enable edit button on 'Attached Knowledge' related list ?

shridharnak_0-1715763317163.png

Please help

 

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-15-2024 04:21 AM

Hi @kiranN23 

 

OOTB , no button available for this, reason begin once a KB attached to Incident then it appear here and this is the expected behaviour. 

 

 

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kiranN23
Tera Contributor
In response to Dr Atul G- LNG

‎05-15-2024 05:01 AM

Thanks for your response.

So if we cannot enable Edit ui action for this related list, then how to remove article attached to incident.

I already checked with selecting that record and delete, but this is deleting KB record from knowledge table.

 

When we attach any article to incident then record in 'm2m_kb_task' table gets create. Is there any way so that we can remove selected kb record relationship on m2m table from incident view?

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