How to enable the eye icon on caller for inactive incidents

[ritaaudi]

Hi: 

I have a requirement to enable the eye icon on caller field for inactive incidents. Currently out-of-box it only displays for active incidents. Is there a way to do this?
Thank you! Rita

[Brad Bowman]

Hi Rita,

You can set the Value of the property named glide.ui.reference.readonly.clickthrough to true.  This will show the icon beside all read-only reference fields system-wide.  There is not a way to do this for only one read-only reference field or at the table level.

[ritaaudi]

Hi Brad: Thanks for your feedback. While this is tempting to do, I think it will be problematic is some cases because it is system wide..