How to enable the wishlist in Service Portal

[RamSagar]

Hi,

I had a requirement to enable the wishlist feature in Service portal.

Could you please help me on this.

[lasse3]

Yes, you are correct. The wish list is enabled under "Service Catalog"-> "Maintain Catalogs" by checking the "Enable wishlist" checkbox. Notice that the field may need to be added to the form.

If you want to add it to the main menu of your portal, like the cart, you can add the following to the JSON to your header menu instance:

"enable_wishlist": {
  "displayValue": "true",
  "value": true
}

Simply go to "Service Portal" -> "Portals". Then select your portal. Open the record refered to in the field "Main menu" by click the "i" icon and then select "Open Record". Then add the code above to the JSON in the "Additional options, JSON Format" field. This is what the complete JSON could look like:

{
	"enable_cart": {
		"displayValue": "true",
		"value": true
	},
      "enable_wishlist": {
		"displayValue": "true",
		"value": true
	}
}

I hope this helps!

/Lasse

[surendarm]

Hi Lasse,

Thank you for the your detailed explanation on activating Wishlist option.

Based on your reply, I have configured the below pointers in our instance but still I couldn't able to view the 'Wishlist' option within a catalog item

• Navigated to Maintain Catalogs -> Enabled the Wishlist option
• Ensured the system property '' is set to true
• Ensured the Header menu has the wishlist set to true

I was able to view the 'Wishlist' option coming up on the header but I couldnt see the 'Wishlist' icon appearing near the catalog items.

Kindly let me know if I have missed any to make the 'Add To Wishlist' icon available for the catalog items.

Thanks in advance.

[lasse3]

Hi Surendarm,

1) Please make sure that you have installed the Service Portal - Service Catalog v2 Plugin.

2) Update your sc_cat_item page by going to your-instance.service-now.com/$spd.do#/sp/editor/sc_cat_item/ and remove the "SC Catalog Item Deprecated" widget and replace it with "SC Catalog Item"

3) Click the instance options for the widget and select "Show Add/Update Wish List buttons"

I hope this helps!

/Lasse

[surendarm]

Hi Lasse,

Thanks alot for the information.

It was really helpful.

Regards,

Surendar M

[Sheetal7]

Hi Lasse,

I need help in changing labels on wish list cart.

Regards

Sheetal