How to encrypt attachment on catalog item in portal by default that can only be read by a certain group/role?
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‎07-28-2022 06:28 PM
Hello,
We have a catalog item that requires the requester to attach files with sensitive personal information.
We are trying to figure out the best way to:
1. Automatically encrypt any and all attachments associated with this catalog item.
2. Only allow fulfillers with the role we would create, to un-encrypt and read the attachments.
Our thought is to use a business rule to check for catalog item and attachment, then force encryption.
We are not sure how to make it readable to only those with a certain role that we would create for just this purpose.
I have read many articles on encrypting, most concern email attachments.
The rest are somewhat confusing.
Any help or guidance will be greatly appreciated.

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‎07-28-2022 06:34 PM
Hi did you check these
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749447
https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/administer/edge-encryption/concept/c_EncryptingAttachments.html
https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/encryption/task/t_UseAttachmentEncryption.html
Harish
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‎07-13-2025 11:07 PM
Hey, did u complete this requirement?