I'm trying to get the out-of-the-box Reopen Incident UI Action to appear within the Service Operations Workspace. Currently our service desk agents are either using a custom UI Action in the standard form view as a workaround, or are copying incidents to reopen them.
We have a requirement that we both move away from the use of the custom UI action to use the ootb one instead, as well as expose this UI action on SOW.
The OOTB action is already configured to work within a workspace, and I added UI Action Visibility for SOW to the Reopen Incident UI Action, but it's not appearing, either as a standalone button or within the dropdown menu on the incident form.
Is there any documentation or any specific step I missed for SOW to get this to work?
