How to Field Change in activity Stream

[ST9]

Hi,

I wan to show field change details(Like Amount, Item, Receiver Name- all fields from Demo Table ) on Incident form like we have it for Priority/State etc

Please advise

[Subrahmanyam2]

Activity stream only tracks the field changes on current table, you cannot track changes to fields on referenced tables in reference fields.

If you want to track those changes on incident, you need to write a async business rule on "u_demo_check" and then query all incidents (probably active incidents) which are utilizing that particular "Demo check" record, and then update the internal comments field in the BR script field.

Normally this is not a best practice or suggested practice. If there are batch jobs or too many updates to Demo check records, you may want to think about it before you implement this. Before batch jobs can trigger too many async BR's as scheduled jobs, and it may swamp the scheduler queue.

Please take decision accordingly!

[Vee Jay Recana]

Hi @Subrahmanyam2 

How can I add close notes to the activity stream after an update to the ticket? Is it possible via after update business rule? Also, how can I work on the script that adds the close notes to the activity stream?

Thank you