List collectors in WorkSpace

I need help to get details on a customer workspace in the SCTASK/RITM there is a List Collector and it's displaying names of users. and under the name it displays details from the sys_user table for that user.LIKE:Name, First name,Last name,email   h...

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Service Portal List Field shows “No matches found” only in UAT (works in DEV/QA, ACLs OK)

Hi All,I’m facing a strange issue with a List field in Service Portal and looking for insights if anyone has seen this before.ScenarioThe list field points to a custom table "Reports"Reference qual: reportIdISNOTEMPTYField works correctly for adminFo...

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When do we use Before Query BR over ACLs?

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My learnings from build agent

Give simple phase-based prompts Review at each stage the output and confirm it meets the requirement. At each stage attempt an update app vs continuing on the same session it errors out very easily.         Example:    Yeah—that’s not surprising. Wh...

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Need to build Report - users who have worked on incidents, problem, change requests in last 60 days

I need to build a report for the following:> List of Users who have worked on incidents, problem, change requests in last 60 days (if a user has touched the record, then consider that user has worked Ex - added comment, work notes modified any field ...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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PDI Instance lost

I lost my instance https://dev211496.service-now.com/I used that instance in a daily basis now I dont understand why is not in my developer profile, I have a lot of work there  how can I restore or get the information of that instance?Please help me ...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

  Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured Service...

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Custom field populated from demand to project SPM

Hi Everyone is there a OOTB way to populate a custom field from demand to project in SPM module?

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Created new Service Channel but it saying no agents are available

Hello Everyone ,1.We are created a new service channel and a queue Service Channel Name: ABCQueue:  XYZ2.We have added the same queue on the flow "Live Agent Routing"3.We have added the New Service Channel(ABC) in the above queue(XYZ))4.But still we ...

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How to cancel timer in flow

Hi,When sctask state= onhold, substate = waiting for customer, then wait for customer response for 7 days, if no response then the task should be closed automatically, we configured the flow and we are facing issuefor example after 2 days, If the sta...

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Show Approvers in Request Item Workflow Stages Employee Center

A client is wanting to see Approvers in the 'Request Item Workflow Stages' widget. I had seen a community post on enabling some system properties (glide.workflow.renderer...) but those didn't affect what is displayed. I still only see stages - it see...

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Can't get ACL's to work for custom table lookup

Something must have change, and I probably need to go to HI, but I'll start here first. I have a catalog item that has a Reference lookup to specific Application Templates require in User Setup.On the custom table, I've added the ACL for READ like i'...

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How to set up BeyondTrust integration with ServiceNow for ABC Company

Hi Everyone,We got a new requirement for set up BeyondTrust integration with ServiceNow for ABC Company. Could anyone guide me / explain step by step process and prerequisites.Thank you!

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