- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2018 07:26 AM
On my catalog items, someone has made a field called phone number mandatory on one of the variables or in a table and when selecting SAVE on the catalog form, I get a message that states Phone number is mandatory. I have checked all the UI policies and they are not my issue, so I am thinking somewhere in the system there is a field on a table or form somewhere that someone made mandatory that is throwing the error when saving. Any ideas on how to debug or is there a logging module that will log all client or server side errors
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2018 10:11 AM
thanks I found the issue it was a variable that was mandatory and then they created a catalog UI policy to make fields mandatory and they forgot to remove the mandatory on the variable since they are making the variable mandatory through the catalog UI policy
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2018 07:28 AM
Check the Dictionary
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2018 07:30 AM
Is it on a catalog item or is it on the form record itself?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2018 07:31 AM
when a do f12 and inspect i get this message
Unloaded table does not match current table sc_cat_item
js_includes_concourse.jsx?v=09-12-2018_0933&lp=Thu_Oct_18_07_49_02_PDT_2018&c=16_236:25304 flash() called for 'sc_req_item.ni.VE26d1b27ddb5627003612f77c299619ef' but there is no label for it
js_includes_concourse.jsx?v=09-12-2018_0933&lp=Thu_Oct_18_07_49_02_PDT_2018&c=16_236:12135 snPresence response time 836ms
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2018 07:45 AM
Hi dennis
I wouldn't normally start to debug mandatory in the browser dev tools. There are probably some good stuff in there but there are a few basic checks you want to try first
Go to one of the items
maintain items - pick one of them
Check it for a variable set that contains phone number, see if that is mandatory or has a policy or client script that uses setMandatory or has a policy action of mandatory.
I would hazard a guess that it's in a variable set rather than an individual action on each item.
Then check the sc_req_item table and see if it has a field for phone number and see if it's mandatory.
Regards