Hello Sir/MadamI have requirement to set the outage type as degradation for priority 2 incident. for better understanding attached screenshot as well please have look and suggest me.Priority 2 incident: Click on outage from menuafter clicking on outa...
Hi all, Iam trying to configure virtual agent topic which orders a particular catalog item, lets say 'Request ID card' catalog item. as per the video: How to order a Catalog Item in Virtual Agent in ServiceNow (Best Practice) (youtube.com) I tried it...
HI All, I've had an issue where my Change Model is skipping a peer approval step because some of Peer approver groups have all inactive users (I have a "Peer approval group" field that references the group table). How do I do 1 of the following, and ...
we wish to add an automated email to inform leavers about their computers to return before leaving the company. This to avoid the surprise and the confusion of many users who discover that they need to take back some computers they do not use anymore...
Hi, I have a question regarding Playbook.I have set up a "Show Knowledge Article" activity in Stage in Playbook, and I have also set up a knowledge article.However when I click the "View Article" button, the Knowlwdge Article is not displayed. The co...
Hi , I have created a service catalog in that : I want to calculate Total Days from start date and end date excluding weekends and holidays.
Hi Team , please help me here When attachments are received to ServiceNow from application A .I want to capture count of attachments received into ServiceNow in Get Scripted Attachment API . Thanks
Hi Team,i have created the survey and added survey link to the email notification it is working fine now the requirement is if any user by clicking the link and submitted the survey and again the user click on link redirect to the survey we have to r...
I have a REST Api configured that makes a POST call to create data in an external system.I have a string field which is being sent in the request body in this API.The string sometimes contains umlauts or accented characters('ü', 'ä', 'ö') and as a re...
After incident creation, if 10 days are passed then on 11th day one notification should be triggered to user. but those 10 days should only be working days not holidays or Saturday Sunday just like our SLA uses some schedules to achieve the same.But ...
Hi TeamI have a requirement to make Catalog item mandatory and non mandatory based on toggle button on and off condition in order guidePlease refer screenshothere i am having 4 catalog item , suppose if I clicked on toggle button off for Laptop/des...
Hi Community, How do I configure a related list layout in workspace?I have tried to go to native view of the form having that related list, then configure list layout from related list, switch view to workspace, update fields and save. But it doesnt ...
Hi all!Quick question. My instance does not have SAM Pro installed (we have ITSM Standard) but the Software Installation [cmdb_sam_sw_install] is listed on the sys_db_object.Why is that? I thought the table is only present when SAM Pro is installed?
Hi everyone. I have some questions about RESTMessageV2 - setHttpTimeout. What is the default value of the request timeout if I don't use setHttpTimeout?What is the maximum value does setHttpTimeout take?
We have 4 types of BR's 1. Before2. After3. Asynch4. Display BR Could someone please explain in which types of Business Rules (BRs) we use the current.update() method? @Ankur Bawiskar need your clear explanation on this.
