How to find --Active, inactive records in incident table

[Kishore8]

function onAfter(current, previous)

{

var inc = new GlideRecord('incident');

inc.addInActiveQuery();

inc.query();

  while(inc.next())

  {

  inc.short_description='welcome' ;

  inc.update();

  }

}

i have tried this ...not working.......

[Mike Allen]

You can always do the old reliable:

var inc = new GlideRecord('incident');

inc.addQuery('active', false);

inc.query();

  while(inc.next())

  {

  inc.short_description='welcome' ;

  inc.update();

  }

[Mike Allen]

And when are you running it?   After update?   After insert?   Can you provide screenshots of your business rule?

[Goran WitchDoc]

Hi

Try something like this first to see if you get the result:

var inc = new GlideRecord('incident');

inc.addInactiveQuery();

inc.query()

gs.print("Number of inactive incidents: " + inc.getRowCount());

Let me know how it goes.

//göran

[adi91221]

Hi Kishore

Can I know when are you running this business rule

Adi