How to find missing Dependencies on the ServiceNow Store

Ruihster
Tera Contributor

Good Day.

 

I wanted to update the Platform Analytics and UI Builder Application in my Instance, but it keeps saying there are 6 Dependencies that "Needs to be procured from Store". 

 

When I click on them I get redirected to the Store and to the Platform Analytics Application.

I pressed "Opt-In" on the Product and also Synced the Application Manager with the Store but still the dependencies are missing. Also in the Application detail page in the Store, the needed Dependencies aren't listed. 

 

The UI Builder Application needs the same dependencies. On the Store I "Bought" the free UI Builder but still the dependencies are missing, so I can't update it either.

 

I can't find any application which includes the needed Dependencies. So does someone know how I can find them and Buy or Opt-In to them ?

 

The Missing dependencies are as following: 

Ruihster_0-1731058463809.png

Thanks if someone knows how I can get those Dependencies and thanks for answering how.

 

Best Regards

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ruihster 

 

As per my experience, there is no direct way to find the dependencies. It is very painful to open each plugin / store app and then check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ruihster 

 

As per my experience, there is no direct way to find the dependencies. It is very painful to open each plugin / store app and then check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

@Dr Atul G- LNG, Thanks for your Answer.

I found a Workaround to get the Dependencies. I have a Dev Instance and there I'm able to download plugins without "Opt-In" or Buying the Plugins. So I installed the plugin and opened the Plugin in the Application manager inside the Dev Instance. The Plugins SysID was shown in the URL, so I copied the SysID in the URL and went on the ServiceNow Store. There I opened any application and this shows the SysID of that Application in the URL, so I changed the SysID in the Store URL to the Plugin URL and was able to Opt-In / Get the Plugin of the Store for my Instance.