How to find out tickets that were put on hold multiple times ?

[Snehal13]

How to find out tickets that were put on hold multiple times ? Either via reporting or through metrics definition

[Dr Atul G- LNG]

Hi @Snehal13 

If you find out the number of time, then create metrics on state field. 

[Rajesh Chopade1]

Hi @Snehal13 

To find out tickets that were put on hold multiple times in ServiceNow, you can use a combination of metric definitions and reporting. Metrics in ServiceNow allow you to track the duration of specific states and transitions of records, such as incidents.

I hope my answer helps you to resolve your issue, if yes please mark my answer correct & helpful.

THNAK YOU

rajesh chopade