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How to find out tickets that were put on hold multiple times ?

Snehal13
Kilo Sage

‎07-30-2024 04:36 AM

How to find out tickets that were put on hold multiple times ? Either via reporting or through metrics definition

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-30-2024 04:41 AM

Hi @Snehal13 

 

If you find out the number of time, then create metrics on state field. 

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Rajesh Chopade1
Mega Sage

‎07-30-2024 04:55 AM

Hi @Snehal13 

 

To find out tickets that were put on hold multiple times in ServiceNow, you can use a combination of metric definitions and reporting. Metrics in ServiceNow allow you to track the duration of specific states and transitions of records, such as incidents.

 

I hope my answer helps you to resolve your issue, if yes please mark my answer correct & helpful.

 

THNAK YOU

rajesh chopade

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